We’re Here to Help

At SmartEnergy, your satisfaction is our top priority. We understand that circumstances change — and sometimes, cancellation may seem like the only option. But before you make that decision, we’d appreciate the opportunity to find a better way forward.

Whether you’re relocating, reviewing your budget, or simply exploring other options, we may be able to offer a plan that better suits your needs. From special rates to flexible solutions, we’re here to help — with no pressure, just support.

Our team is dedicated to providing personalized service and access to innovative energy-saving programs that align with your goals for a cleaner, more cost-effective energy future.

Let’s Find the Best Option for You

Please take a moment to fill out the form below. Our team will promptly review your request and assist you with your change of plan or cancellation.

To cancel, call 1-800-443-4440 or submit the form below. Please have your SmartEnergy account number, service address and account holder’s name ready. How long a cancellation takes depends on your utility and state. Texas plans may include an early termination fee; see your Electricity Facts Label.

    Full Name

    Email

    Service Address

    Zip Code

    Phone Number


    How can we assist you?

    Prefer to Speak to a Live Agent?

    We’re always happy to help — whether you want to explore better options or simply ask questions.

     

    Phone:

    Call us at 1-800-443-4440 for personalized support.

    Business Hours:
    Monday–Friday: 8:00 a.m. – 9:00 p.m. EST | Saturday–Sunday: 9:00 a.m. – 6:00 p.m. EST

    Mailing Address:
    SmartEnergy, 5302 Galveston Rd #12607, Houston, TX 77217-2607

     

    At SmartEnergy, we truly value your trust. Let’s work together to find a solution that keeps your home powered — and your experience positive.